Privacy Policy

Balaji Techno Enterprise (“we,” “our,” “us”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services related to heavy equipment spare parts and repair.

Effective Date: 22 August 2025

1) Information We Collect

• Contact details: name, phone number, email, company name, city/state.
• Order & service details: machine make/model, part numbers, addresses, GST details for invoicing.
• Website data: IP address, pages visited, device/browser info (for analytics and security).
• Communications: queries via phone, WhatsApp, email, or forms.

2) How We Use Your Information

• To process orders, quotations, and service requests.
• To verify part compatibility and schedule repairs.
• To improve our website and customer support.
• To send important updates (order status, policy changes).
• To comply with legal, tax, and accounting requirements.

3) Legal Basis (where applicable)

• Contractual necessity (to fulfill orders/services).
• Legitimate interests (customer support, website security).
• Consent (optional marketing messages; you can opt out anytime).
• Legal obligation (tax/GST compliance).

4) Sharing & Disclosure

We may share data with:

• Logistics and courier partners for deliveries.
• Payment processors/banks to complete transactions.
• Service technicians/subcontractors strictly for job execution.
• Analytics/security providers to keep the site reliable.

We do not sell your personal data.

5) Cookies & Tracking

We use essential cookies for site function and analytics cookies to understand usage. You can manage cookies in your browser settings. Disabling some cookies may affect site features.

6) Data Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.

7) Data Retention

We keep information only as long as necessary for the purposes above, and as required by law (e.g., taxation, accounting).

8) Your Rights

Subject to applicable law, you may request:

• Access, correction, or deletion of your data.
• Restriction or objection to certain processing.
• Withdrawal of consent for marketing at any time.

To exercise rights, contact us using the details below.

9) Children’s Privacy

Our services are intended for business and adult users. We do not knowingly collect data from children.

10) Third-Party Links

Our website may link to third-party sites. Their privacy practices are their own; please review their policies separately.

11) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” will reflect the latest version.

12) Contact Us

For privacy questions or requests:

• Call: +91-9927058625
• Email: info@balajitechnoenterprises.in
• Address: 452/1 A, NEAR PANDAV NAGAR, SANJAY NAGAR, MEERUT - 250002, UTTAR PRADESH, INDIA